Category: Tips

Contact Airbnb Tips

How to Contact Airbnb Directly

Often hosts and guests need to urgently get in contact with Airbnb. However, finding the phone numbers or contact information is not easy. Since the company tries their best to hide this information, we have decided to publish it here for your convenience.

1. Contacting Airbnb Via Their Messaging Center

The easiest and quickest way to get answers to any issues is through contacting Airbnb’s Messaging Center

Step 1: Visit https://www.airbnb.com/help/contact_us

Step 2: From the bottom of the screen, choose either “It’s something else”


2. Contacting Airbnb Via Twitter

The easiest way to contact Airbnb regarding any non-urgent issues is by using Twitter. Airbnb seems to have dedicated staff who monitor their Twitter feeds and they usually respond within 24 hours.

Step 1: Log into Twitter

Step 2: Search for @Airbnbhelp and choose “Follow” them

Step 3: Send a Direct Message (DM) explaining your issue and wait for their response. They may ask for information such as your listing but always provide it over DM so it is not public.


3. Calling Airbnb’s Customer Experience Line

You if want to know how to call Airbnb, you can check the list below including of all the local Airbnb phone numbers, ordered alphabetically by country. Please note that these phone numbers and any numbers below are meant for urgent matters. In case of immediate danger, always contact the local authorities.


Airbnb United States (USA): +1-415-800-5959 (local SF number) or +1-855-424-7262 (toll-free)

Airbnb Argentina: +54 11 53 52 78 88

Airbnb Australia: +61 2 8520 3333

Airbnb Austria / Österreich: +43 72 08 83 800

Airbnb Brazil / Brasil: +55 21 3958-5800

Airbnb Canada: +1-855-424-7262 (toll-free)

Airbnb Chile: +56 229380777

Airbnb China / Zhongguo – 中國 / 中国: +86-40-0120-9157 or 400-716-0164 (shared-cost)

Airbnb Denmark / Danmark: +45 89 88 20 00

Airbnb France: +33 1 84 88 40 00

Airbnb Germany / Deutschland: +49 30 30 80 83 80

Airbnb Greece / ελλάδα: +30 211 1989888

Airbnb Hong Kong / Xianggang – 香港: +852 5808 8888

Airbnb India / इंडिया: 000 800 4405 103 (toll-free)

Airbnb Ireland: +353 1 697 1831

Airbnb Israel / Yisrael: +972 3 939 9977

Airbnb Italy / Italia: +39 06 99366533

Airbnb Japan / Nippon – 日本: +81 3 4580 0999 or +81 800 100 1008 (toll-free)

Airbnb Kenya: +1-855-424-7262 (toll-free)

Airbnb Malaysia: +603 7724 0164 or 1800 889 814 (toll-free)

Airbnb Mexico / Méjico: +52 55 41 70 43 33

Airbnb Netherlands / Nederland: +31 20 52 22 333

Airbnb New Zealand / Aotearoa: +64 4 4880 888

Airbnb Norway / Norge: +47 21 61 16 88

Airbnb Peru: +51 1 7089777

Airbnb Poland / Polska: +48 22 30 72 000

Airbnb Portugal: +351 30 880 3888

Airbnb Puerto Rico: +1 787 945-0222

Airbnb Russia / Rossiya – Россия: +7 4954658090 or 88003017104 (toll-free)

Airbnb Singapore / 新加坡: +65 6622 7306 or 1800 723 1238 (toll-free)

Airbnb South Africa: +1-855-424-7262 (toll-free)

Airbnb South Korea / Hanguk – 한국: +82 2 6022 2499 or +82 808 220 230 (toll-free)

Airbnb Spain / España: +34 91 123 45 67

Airbnb Sweden / Sverige: +46 844 68 12 34

Airbnb Switzerland / Schweiz / Suisse: +41 43 50 84 900

Airbnb Taiwan +886 2 7743 2436 or 0800 868 313 (toll-free)

Airbnb United Kingdom: +44 203 318 1111


4. Additional contact information

The primary Airbnb mailing address is:

888 Brannan St.
Floor 4
San Francisco, CA 94117

If you’d like to try a long-shot, you can email these people:

Host or Guest Concerns: Aisling Hassell, Global Head of CX  aisling.hassell@airbnb.com
Brian Chesky, CEO of Airbnb can be reached at either brian@airbnb.com or brian.chesky@airbnb.com


Improve your listing by adding a informative floor plan of the property.

8 tips to improve Airbnb listing Tips

8 Great Tips to Improve Your Airbnb Listing

Do you want to know how to increase your Airbnb bookings immediately? With over 4,000,000 listings worldwide (as of 2018), you’re up against some serious competition as an Airbnb host.

The short answer is that it takes some time effort to get to the top and persistence is a key factor.

A full booking calendar and maximum price per night is every host’s goal, and it doesn’t happen overnight. But it can certainly happen much faster if you’re aware of what makes your rental appealing.

Here are a few improvements you can make to your Airbnb listings to start attracting guests more quickly.


1. Reach superhost status

Becoming a Superhost should be one of your priorites. When potential guests filter down their choice of holiday accommodation they quite regularly only choose Superhosts. The become a Superhost you need to do some basic things correctly – respond to guests quickly, get good grades on price, location and cleanliness and host a certain number of guests.


2. Fill in your profile

Have a friendly picture and write a couple of nice and true things about yourself.


3. Title and description

Your listing should include relevant information directly in the title. As Airbnb notes, if you have a rental in the lower east side of Manhattan, you could use terms like “New York City, NYC, Manhattan, Lower East Side, LES, or The Big Apple” in your title. Furthermore, your listing should contain as much information regarding your neighborhood as possible. This could be anything from local attractions, upcoming events and public transportation that can make your listing make attracting.


4. Upload beautiful pictures

Use professional pictures in your listing. Your photos will be travelers’ first impression and will determine whether they click on your listing to know more about it. It will also help them decide whether they include it in their wish list. You can consider the Airbnb Professional Photography service which gets the job done and provides an extra verification for your profile. If you are willing to invest in a camera and take the pictures yourself, you can consider the budget Nikon COOLPIX B700 option.

8 Ways to improve Airbnb rating

5. Start low

People want a great deal on Airbnb. Make your listing more attractive be offering a competitive rate. You can do this by simply searching for other listings in your area to get a better understanding of what the going rates are in your neighborhood. If you’re just starting out, you may want to have lower rates until you receive your first good reviews.


6. Don’t cancel confirmed reservations

While there are unforeseen circumstances, you want to make sure that you never cancel a booking. Besides making a customer disappointed, you’ll also be penalized by Airbnb’s search algorithm.


7. Reply ASAP

Try to answer every question and comment made by your guests and do it as quickly as possible. People expect a response ASAP – although within 24 hours is acceptable. Of course, there are times when you don’t have the time for a long response. If that’s the case, then at least send a message stating that you received their message and will respond later.


8. Upload a floor plan

Adding a beautiful and informative floor plan to your Aitbnb listing will make you stand out from the competition. It also gives potential guests extra bits of information that is otherwise not visible from the photos. Archibnb offers professional floor plans that can also highlight the most prominent features of your property.


Sample floor plan