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How to Contact Airbnb Directly

Contact Airbnb

How to Contact Airbnb Directly

Often hosts and guests need to urgently get in contact with Airbnb. However, finding the phone numbers or contact information is not easy. Since the company tries their best to hide this information, we have decided to publish it here for your convenience.

1. Contacting Airbnb Via Their Messaging Center

The easiest and quickest way to get answers to any issues is through contacting Airbnb’s Messaging Center

Step 1: Visit https://www.airbnb.com/help/contact_us

Step 2: From the bottom of the screen, choose either “It’s something else”

 

2. Contacting Airbnb Via Twitter

The easiest way to contact Airbnb regarding any non-urgent issues is by using Twitter. Airbnb seems to have dedicated staff who monitor their Twitter feeds and they usually respond within 24 hours.

Step 1: Log into Twitter

Step 2: Search for @Airbnbhelp and choose “Follow” them

Step 3: Send a Direct Message (DM) explaining your issue and wait for their response. They may ask for information such as your listing but always provide it over DM so it is not public.

 

3. Calling Airbnb’s Customer Experience Line

You if want to know how to call Airbnb, you can check the list below including of all the local Airbnb phone numbers, ordered alphabetically by country. Please note that these phone numbers and any numbers below are meant for urgent matters. In case of immediate danger, always contact the local authorities.

 

Airbnb United States (USA): +1-415-800-5959 (local SF number) or +1-855-424-7262 (toll-free)

Airbnb Argentina: +54 11 53 52 78 88

Airbnb Australia: +61 2 8520 3333

Airbnb Austria / Österreich: +43 72 08 83 800

Airbnb Brazil / Brasil: +55 21 3958-5800

Airbnb Canada: +1-855-424-7262 (toll-free)

Airbnb Chile: +56 229380777

Airbnb China / Zhongguo – 中國 / 中国: +86-40-0120-9157 or 400-716-0164 (shared-cost)

Airbnb Denmark / Danmark: +45 89 88 20 00

Airbnb France: +33 1 84 88 40 00

Airbnb Germany / Deutschland: +49 30 30 80 83 80

Airbnb Greece / ελλάδα: +30 211 1989888

Airbnb Hong Kong / Xianggang – 香港: +852 5808 8888

Airbnb India / इंडिया: 000 800 4405 103 (toll-free)

Airbnb Ireland: +353 1 697 1831

Airbnb Israel / Yisrael: +972 3 939 9977

Airbnb Italy / Italia: +39 06 99366533

Airbnb Japan / Nippon – 日本: +81 3 4580 0999 or +81 800 100 1008 (toll-free)

Airbnb Kenya: +1-855-424-7262 (toll-free)

Airbnb Malaysia: +603 7724 0164 or 1800 889 814 (toll-free)

Airbnb Mexico / Méjico: +52 55 41 70 43 33

Airbnb Netherlands / Nederland: +31 20 52 22 333

Airbnb New Zealand / Aotearoa: +64 4 4880 888

Airbnb Norway / Norge: +47 21 61 16 88

Airbnb Peru: +51 1 7089777

Airbnb Poland / Polska: +48 22 30 72 000

Airbnb Portugal: +351 30 880 3888

Airbnb Puerto Rico: +1 787 945-0222

Airbnb Russia / Rossiya – Россия: +7 4954658090 or 88003017104 (toll-free)

Airbnb Singapore / 新加坡: +65 6622 7306 or 1800 723 1238 (toll-free)

Airbnb South Africa: +1-855-424-7262 (toll-free)

Airbnb South Korea / Hanguk – 한국: +82 2 6022 2499 or +82 808 220 230 (toll-free)

Airbnb Spain / España: +34 91 123 45 67

Airbnb Sweden / Sverige: +46 844 68 12 34

Airbnb Switzerland / Schweiz / Suisse: +41 43 50 84 900

Airbnb Taiwan +886 2 7743 2436 or 0800 868 313 (toll-free)

Airbnb United Kingdom: +44 203 318 1111

 

4. Additional contact information

The primary Airbnb mailing address is:

888 Brannan St.
Floor 4
San Francisco, CA 94117

If you’d like to try a long-shot, you can email these people:

Host or Guest Concerns: Aisling Hassell, Global Head of CX  aisling.hassell@airbnb.com
Brian Chesky, CEO of Airbnb can be reached at either brian@airbnb.com or brian.chesky@airbnb.com

 

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